Legal guarantee
1.1. In accordance with the legislation in force 449/2003, all products sold on the website www.raizel.ro benefit from the legal warranty, in accordance with the law O.G. 21/1992 on consumer protection, with subsequent amendments and additions.
1.2. The legal warranty is granted for a period of 12 months from the date of purchase of the product.
Content of the warranty
2.1. The guarantee covers any manufacturing defects of the purchased product that may occur under normal conditions of use.
2.2. The product must be used properly in accordance with the instructions for use supplied with it.
2.3. The warranty does not cover loss, normal wear and tear of the product or damage caused by improper use, negligence, accidents, unauthorized intervention, use for purposes other than those for which it was intended, non-compliance with the instructions for use and care.
2.4. The commercial warranty does not apply to silver plating, gold plating, rhodium plating, or platinum plating. The preservation of the plating depends on the use of the jewellery and not on the veracity of the material. Heavy wear and tear (24h/24h), will lead to cleaning of the plating. The cleaning of the plating is not subject to the warranty granted under the legislation in force OUG nr.140/28.12.2021.
Exercising the warranty
3.1. If you notice a defect covered by the warranty, please inform us by e-mail at contact@raizel.ro or via the contact form available on the website, within 12 months from the date of purchase of the product and you will be guided through the process of returning or repairing the defective product.
3.2. Any repair within the warranty period will be carried out within a maximum of 15 days after receipt of the product in our warehouse.
3.3. If the defective product cannot be repaired, we can replace it with a similar model, another model of the same value, or we can refund the price.
3.4. According to OUG 140 / 28.12.2021, the warranty consists of the free repair of defects that occur within the warranty period and are not attributable to the consumer.
INSTRUCTIONS FOR USE AND CARE OF THE PRODUCTS
Jewellery and accessories require special care in order to maintain their appearance and quality in the long term, so please follow these instructions:
- Avoid contact of jewellery and accessories with chemicals (acids, perhydrol, acetone, xylin, mercury, etc.), cosmetics such as perfume and body lotions, as well as cleaning products or salt water.
- Remove jewellery and accessories before bathing, showering, going to the pool or sea, during sports training to protect them from damage.
- Store jewellery and accessories in a dry place away from excessive moisture to prevent oxidation or damage.
- Store jewellery and accessories separately to avoid contact and the risk of tangling chains or metal wires.
- When wearing jewellery and accessories, avoid exposure to shock, excessive pulling or rough handling to prevent damage or breakage.
- Clean jewellery and accessories carefully and gently, using a soft material such as a cotton or microfibre cloth.
- Avoid using hard-bristled brushes or harsh cleaning substances as they can scratch or damage the surface of products.
- For jewellery and accessories plated with gold, silver, rhodium, platinum or white gold, avoid excessive rubbing and use special cleaning products designed for each type of metal.
CONTACT
For any questions, concerns or to notify us about a defect covered by the warranty, please contact us at contact@raizel.ro or via the contact form available on the website.